Satisfaction & Feedback Surveys

What We Can Build

• Configurable satisfaction and targeted survey tools with flexible questions, options, and validation rules
• Multi-audience support for residents, families, staff, and sample group management
• Email distribution, proxy completion, response-rate tracking, and progress reminders
• Consumer Pulse lightweight surveys and Relatives Feedback and other common aged care survey scenarios
• Automatic linkage of survey results to quality indicators and PCI improvement actions
• Simplified survey UI and standard data-entry interfaces balancing usability and data quality

Use Cases

• Resident satisfaction and Consumer Pulse periodic pulse surveys
• Relatives Feedback Surveys for family members
• Staff engagement and internal targeted surveys
• Before-and-after surveys for quality improvement initiatives

Technical Highlights

• Configurable survey engine and sample models with per-tenant configuration
• Email distribution and proxy-completion workflows with Quartz scheduled tasks and progress tracking
• Data linkage interfaces between survey results and QI and PCI modules
• SignalR real-time progress updates and Stimulsoft analytical reporting

How It Connects to Other Modules

Survey captures feedback from external perspectives such as residents and families. Results feed into the QI indicator management framework; low scores or anomalies can trigger Benchmark analysis and automatically generate PCI improvement items.